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InDesign Freezes at startup: Initializing the SING gaiji system (Mac)

The Sing Gaiji system is involved in Asian characters and fonts. It allows for additional glyphs that aren’t primary to a font set. For a better explanation of what the Sing Gaiji system is refer to the article on it at Adobe.com.

If InDesign freezes at startup and what is displayed on the screen is; Initializing SING Gaiji system then follow the steps below to resolve the issue.

Solution:

  1. Delete the Sing Gaiji folder. If you don’t use any Asian fonts and want to resolve this quickly then this is the solution for you.HD/Library/Application Support/Adobe select the SING folder and delete it.

    You will now be able to launch InDesign. I recommend this solution for a quick fix and suggest you further troubleshoot later when you have more time in case you find yourself using Asian fonts in the future.

  2. Set proper permissions to the SING folder. Everyone will need Read/Write access in order to resolve this issue.
    1. Navigate to the sing folder at HD/Library/Application Support/Adobe and select the SING folder.
    2. get info (apple + I)
    3. Expand the ownership and permissions section
    4. Make sure Read and Write access is given to; owner, group and others.
    5. click apply
    6. start InDesign

This entry was posted on Monday, August 27th, 2007 at 5:28 pm and is filed under Fix. You can follow any responses to this entry through the RSS 2.0 feed. You can leave a response, or trackback from your own site.

5 Responses to “InDesign Freezes at startup: Initializing the SING gaiji system (Mac)”

  1. Waunga Says:
    September 1st, 2007 at 7:34 pm

    Hm… I have deleted the SING folder. Reboot. Restart InDesign : it just makes a new SING folder in the application data/adobe folder… What then??

    I’ve reinstalled all my cs3 programs. I had the same startup problem with InDesign before - but last time it helped to delete the Sing folder - but not this time…???

  2. Waunga Says:
    September 2nd, 2007 at 7:36 am

    Forgot to say that I’m on PC Windows XP - and no other software problems…

  3. Zervas Says:
    September 2nd, 2007 at 8:02 pm

    Try deleting singmeta.dat at C:\Documents and Settings\All Users\Application Data\Adobe\SING\Datastore
    If that doesn’t work I should be doing a XP version of this article in the next couple of days.

  4. Ty Says:
    June 25th, 2008 at 4:59 pm

    THANK YOU! THANK YOU! Deleting the SING folder worked like a charm. I work in a graphics college and it is up to me to make sure the software is installed and updated/working properly and this had me in pain all week. You just saved my sanity, thanks again!

  5. Mark Dionne Says:
    July 1st, 2008 at 12:48 am

    I tried to use FINDER to delete the SING folder–it was not there. I finally learned that Mac hides certain files and folders. By going to the Terminal Utility, I was able to rename the SING folder and the crashing of Indesign stopped.

    The commands you would use in the terminal:
    cd /Library/Application\ Support/Adobe
    mv SING SING-RENAME

    Renaming the SING folder works the same as deleting it, but you can later reverse it if you want to fix it a better way.

    You can use the TAB key to facilitate entering the path in the cd command.

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