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“Licensing for this product has stopped working. You cannot use this product at this time” Adobe CS3 Mac Error

Licensing for this product has stopped working. You cannot use this product at this time. You must repair the problem by uninstalling and then reinstalling this product or contacting your IT administrator or Adobe customer support for help.

The licensing information can become corrupted in a variety of ways but if it’s never worked in the first place then you’re dealing with an install issue and the following steps probably won’t work.

Mac (OS X) Fix for: “Licensing for this product has stopped working.”

  1. Go to HD > Library > Preferences > FLEXnet Publisher > FLEXnet and locate “adobe_00080000_tsf.data” (it will probably be the only file in that folder)

    tsfdatafile

  2. Move “adobe_00080000_tsf.data” to a new location. It doesn’t matter where you move it to, just make sure it’s not in the FLEXnet folder.
  3. Launch InDesign.

If that doesn’t work try deleting you Adobe Cache Database files. Only do this if you have your full serial number available!

  1. Go to HD > Library > Application Support > Adobe > Adobe PCD > cache and locate “Cache.db”. It should be the only file there. Rename, move or delete this file.
    picture 3
  2. Moving or a renaming is recommended since that way you aren’t getting rid of data. For files like this one Adobe programs recreate the file if it’s not correctly named and in the correct location. If it’s deleted, moved or renamed it’s seen as missing and is then recreated. It is recreated without your serial number though so you will have to reenter it upon launching your program.

One of those two fixes should resolve the issue.

Happy InDesigning.

For Windows fix click here.

This entry was posted on Sunday, August 12th, 2007 at 11:49 pm and is filed under Bugs, Fix. You can follow any responses to this entry through the RSS 2.0 feed. You can leave a response, or trackback from your own site.

5 Responses to ““Licensing for this product has stopped working. You cannot use this product at this time” Adobe CS3 Mac Error”

  1. Jamie Says:
    August 26th, 2007 at 8:11 pm

    “Licensing for the product has stopped working”

    I had this problem with my cs3 products as I’ve noticed alot of people are having the same problem , so i took some time to write out a solution for those of you who can’t fix it.What actually happens is there is a error during installation of your program and all files werent installed correctly. Or you installed the program, uninstalled, and tried to reinstall. Or maybe you did a system recovery. Basically, the files and folders go mixed up and its just a big mess with missing folders that cant be found.

    http://indesignhelp.com/adobe-cs3-error-licensing-for-this-product-has-stopped-working/

  2. anna Says:
    July 1st, 2008 at 10:19 pm

    I have been to so many websites for this problem and all of them say to go to this FLEXnet folder. i dont have one of those so what am i supposed to do?????!!!! help please!!!

  3. anna Says:
    July 1st, 2008 at 10:21 pm

    also dont have Adobe PCD folder either!! ahhh!!

  4. Steve C Says:
    August 5th, 2008 at 5:16 pm

    NOTHING WORKS… appreciate your time in posting this but this isn’t the resolution (at least not for me). Baffling.

  5. Tom M Says:
    August 23rd, 2008 at 8:09 pm

    Thanks for publishing this tutorial, this solved the issue for me.

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